Note the Cancellations/ Returns and Refunds Policy is extracted directly out of our Terms and Conditions.
RIGHT TO CANCEL AN ORDER OR RETURN ITEMS
8.1 Details of your legal right to cancel under the Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and an explanation of how to exercise it are set out in this clause 8.
8.2 Except as provided in clause 8.4 below, you have the right to cancel any order in part or in full before we have despatched it, without the need to provide a reason.
Except as provided in clause 8.4 below, and the order has been despatched, then you will have to take delivery of the order and return at your own cost. If you choose to return your order in part or in full, you must contact us to advise of your intent to return.
Once the goods are received back into our warehouse, we will then inspect the returned items and issue a full refund to the original payment method for the items received, provided they are in an acceptable condition (unused and in their original packaging) unless they are faulty (in which case clause 13 from the T’s & C’s shall apply) or you have obtained our prior written consent to return the products, (in which case clause 9 from the T’s and C’s shall apply).
8.3 You have 14 days after receipt of your goods to contact and notify us of your intent to return items. You will have a further 14 days once the return is agreed to return items to our warehouse. Where your order is delivered in multiple deliveries on different days then you must inform us your right to return within 14 days from the date on which you received the last delivery. After this period your right to return expires. You will have a further 14 days once the return is agreed to return items to our warehouse.
8.4 Please note this right to cancel or return does not apply and we do not offer any refunds in respect of:
8.4.1 any made-to-measure or custom-made products or products made to your specification or clearly personalised;
8.4.2 any products which are liable to deteriorate or expire rapidly;
8.4.3 any sealed products which cannot be returned due to health protection or hygiene reasons if they have been opened or unsealed by you; or
8.4.4 any products which have been mixed inseparably with other items by you after delivery.
8.5 To exercise your right to cancel or return you must inform us of your decision within the period stated above by any of the following methods:
8.6 You may wish to keep a copy of your communication relating to your return for your own records.
8.8 We suggest that products are sent by registered post with your local post office or by courier so that you can track the items and that you always retain evidence of posting and the tracking number until you have been refunded.
8.9 You are liable for paying the return delivery costs unless you are returning the products because they are faulty, or items which were incorrect due to an error by Bodyguard Workwear.
8.10 It is our normal practice to replace any product which, on delivery to you, is not in a usable condition. No handling charge will be made in these circumstances. However, before offering such replacement, we may require you to return the product to us (at your own expense) for examination so we can determine whether the product is genuinely not usable. If requested by us to return the product for examination, you should ensure the product is thoroughly cleaned and adequately packed before sending it to us.
8.11 No products may be returned to us by you, or a third party nominated by you without our prior written consent. Where we consent to you returning products to us, you must:
(a) ensure that the products which are sent back to us are in an acceptable condition (unused and in their original packaging)
(b) be accompanied by the returns form that will be sent to you by our team. The email you receive will include instructions on completing the form correctly.
(c) be aware you may be required to pay an administrative handling charge for the return which shall be determined when authorising the specifics of the products being returned. This is unlikely to be a sum higher than an amount equal to 20% of the invoice value of the products being returned.
8.12 If you return your order in accordance with clause 8.11 of these terms and conditions, you will receive a full refund of the price you paid for the products.
If you return items that you have received for any reason other than (i) they were faulty or (ii) other than incorrect items were sent by us, we will refund you for the goods after they are received back to our warehouse and they have been inspected except in the circumstances described in clause 8.13. Your delivery charge will only be refunded in the case of items being returned for reason (i) or (ii) in this paragraph.
8.13 You have a legal obligation to take reasonable care of the items while they are in your possession and are responsible for the risk of damage during transport. If on inspection of the returned products we believe that they have been damaged or their value have been diminished as a result of your handling of the products beyond what would have been necessary to establish the nature, characteristics and functioning of the products or if the products have been damaged in transit then we may deduct an amount equal to the damage or diminishment in value from the refund owed to you.
8.14 We will process the refund due to you as soon as possible and, in any case, no later than:
(a) 14 days after the day we receive the returned items from you; or
(b) if earlier, 14 days after the day you provide us with evidence that you have returned the items; or
(c) if you are not yet in receipt of the items, 14 days after the date on which you have informed us that you wish to cancel.
8.15 We will make the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. In any event, you will not be charged by us as a result of the reimbursement.
9. OTHER CONSUMERS' RETURNS
9.1 If you wish to cancel an order or return products after the expiry of the returns period in clause 8 (see clauses 8.2 and 8.3) you can only do so with our consent. Where we consent to you cancelling and returning products to us, you must:
(a) ensure that the products which are sent back to us are in resaleable condition and in their original packaging where applicable; and
(b) you may be required to pay an administrative handling charge for the return which shall be determined when authorising the specifics of the products being returned. This is unlikely to be a sum higher than a sum equal to 20% of the invoice value of the products being returned.